Returns Policy

In the unlikely event of you having a problem with your furniture then please let us know as soon as possible – ideally when our delivery drivers are still with you so that they can provide advice and speak directly to the shop. Alternatively please ring our shop with your order number and we will arrange an inspection and/or an exchange as soon as possible.

Any refunds will be issued to the card that was used to pay for the original order. If you used a cheque then we will post a cheque to you once the goods have been returned/collected. If cash was used then we will arrange to obtain cash from the bank as we only hold very small amounts in our till.

Delivery and/or collection charges are non-refundable unless the items are faulty. There will be a small administration charge on cancelled orders.

We are unable to offer a refund or exchange a personalised or made to measure/bespoke piece of furniture unless they have a manufacturing fault. 

Quality Pine & Oak Furniture in Swindon, Wiltshire

Willoby’s is a family furniture company with a passion for great furniture at great prices. Our philosophy is simple, we only sell furniture that we would want in our homes, furniture that is well made and well designed.

We have friendly and knowledgeable staff with a combined Pine & Oak furniture experience of 60 years.

We are open 7 days a week and are situated in Swindon’s Old Town – easy to find and easy to park. The area has great cafes/restaurants and other specialist shops.

We pride ourselves on customer service and quick delivery. With our big warehouses on our dedicated farm near Swindon we try to keep as many items in stock as possible. For any information at all, please contact our shop.